I'm reaching out again since the support team hasn't replied to my emails, even after Christmas. I want to express my disappointment regarding a personalized ring I ordered for 50 euros, which arrived without the requested engraving. They initially offered a 50% refund due to the delay, but only if I changed my review. After realizing the ring wasn't personalized, I contacted them again, and they promised a full 100% refund, again contingent on changing my review. I'm still waiting, and they haven't even asked for my card details. It feels like they're toying with my time. I ended up spending an additional 20 euros to expedite my order, which ultimately caused me to miss my girlfriend's birthday. They seem more concerned about their reputation on review platforms than resolving my issue, as they respond quickly there. I suspect that if they reply again, it will just be another promise of a refund, and I’ll be waiting another month for it to process. I've even shared my card information, stating I would change my review once I received the refund.
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