I placed an order for an “I Love You” necklace toward the end of September. Since the product was being shipped from the UK to Dubai, I waited patiently at first. However, when the delivery did not arrive even by the end of November, I became concerned and worried that I might have lost my money, as the payment had already been made online. In that state of distress, I posted a negative review here and also commented on Viktoria’s Instagram ads.
Shortly after, Mr. Louise from the team personally reached out to me, ensured that my order was delivered, and also promised a full refund. This truly turned the situation around for me—I ended up with double happiness from a single order, and it was ultimately worth the wait.
While I feel the company’s operations are quite large and customer response times can take months, especially for delayed orders, the way my issue was handled in the end was reassuring. Based on the final outcome, I would now rate the experience 4 out of 5.
I am currently awaiting my refund, and once that is completed, I would be happy to continue ordering from them in the future.
Thank you, and cheers to good business.
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