I stupidly didn’t check reviews before using this website to buy a coat for my wife for Christmas. My experience is the same as all the other reviews. Despite the fancy website suggesting 24/7 support and hassle free refunds I have not experienced either. I commenced a conversation on 24th December that resolved with them on 13th Jan. This has resulted in me paying £27 to post the coat back to China so I can get the rest of the cost refunded to me. Largely because I’m stubborn. I purchased with my credit card but claiming the money back hasn’t been successful, company registered in UK, shipped from China and amount taken from my account was in US$. Please avoid at all costs.
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