I encountered serious difficulties in obtaining a refund. My attempts to return an item were rejected by their support address, making it impossible to contact the company. Despite their claims of hassle-free returns, there was no customer service available, and I received no help at all. Ultimately, I had to depend on my card provider for a refund instead of the retailer. I strongly encourage other customers to be cautious and think twice before ordering from this website, especially if you might need to return something.
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