The service claims that refunds from airlines will be passed on to customers. However, in my case, the airline confirmed that the refund was sent to the company, yet I have not received my money. Customer service is practically nonexistent, with responses being automated templates that ignore the real issue and provided documentation. There’s a lack of accountability and resolution. This seems to be a systemic issue, as noted by numerous similar complaints from other customers. The pattern is clear: the company receives refunds, but customers do not. This handling of customer funds is unacceptable and alarming. I strongly caution others against using this service, especially for flights and refunds. If you’re not prepared to fight for your money back, choose another provider.
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