Review Time
There are numerous troubling accounts regarding this service. I’ve had three negative encounters. One involved a hotel booking where, upon arrival, there was no record of my reservation, forcing me to pay again. The company kept my initial payment without issuing a refund. In another case, my son booked a stay at a prestigious hotel for our vacation after cancer treatment; again, no record of the booking and I had to pay directly while the original payment was retained. Most recently, my other son tried to rent a car only to find no reservation and no vehicles available. We received no response and no refund. We managed to obtain a partial refund through our card provider, but there’s a risk of being charged if the company disputes it. The issue lies in how large tech companies operate, becoming virtually unreachable and evading accountability. I urge everyone to be cautious; expect at least one exploitative situation for every ten transactions. They need to be held accountable. Consumers globally are facing theft while they continue to profit immensely.
The service claims that refunds from airlines will be passed on to customers. However, in my case, the airline confirmed that the refund was sent to the company, yet I have not received my money. Customer service is practically nonexistent, with responses being automated templates that ignore the real issue and provided documentation. There’s a lack of accountability and resolution. This seems to be a systemic issue, as noted by numerous similar complaints from other customers. The pattern is clear: the company receives refunds, but customers do not. This handling of customer funds is unacceptable and alarming. I strongly caution others against using this service, especially for flights and refunds. If you’re not prepared to fight for your money back, choose another provider.
Customer service is nonexistent. I strongly advise against making any bookings with this service and suggest using an alternative. I reserved an apartment in a major city, only to end up sleeping on a mattress in the living room. The company did nothing about it and never responded to my messages.
There are countless troubling stories about this service. I’ve had three unfortunate experiences. One involved a hotel booking in France where, upon arrival, there was no record of my reservation, forcing me to pay again. The company kept my initial payment without issuing a refund. My son faced a similar issue booking a prestigious hotel in India for our vacation after enduring cancer treatments; again, no record of the booking and I had to pay directly while the original payment was retained. Most recently, my other son tried to rent a car in Atlanta only to find no reservation and no vehicles available. We received no response from the company and no refund. We managed to secure a partial refund through our card provider, but there’s a risk of being charged if the company disputes it. The problem lies in how large tech companies operate, becoming almost unreachable and avoiding accountability. It feels like organized crime by wealthy investors, with little consumer protection. Governments need to address these scams and protect the public. I advise everyone to be cautious; expect at least one exploitative situation for every ten transactions. They need to be held accountable. Consumers worldwide are being taken advantage of while they continue to profit immensely. This isn't an isolated case; many large tech companies behave similarly. My account is truthful, as I am a business owner in London with 40 employees and not easily deceived. A collective legal action against this service is crucial.
I booked a flight through the service, which was later cancelled by the airline. Weeks have passed and still no refund. Both the service and the airline keep blaming each other. Customer service is very poor, with no clear updates and no accountability.
I strongly advise against using the company's 'book now, pay later' service. I made a reservation and was informed of a cancellation deadline, which I adhered to. However, four days later, I was charged. This required a month of communication and submission of bank statements, only for the company to claim they could not assist, stating my cancellation was outside the allowed timeframe, despite my evidence. The customer service is exceptionally poor; I faced hold times of 45 minutes, followed by agents disconnecting the call, and my requests to speak with a manager were denied. I recommend booking directly with your desired hotel and avoiding this service.
I booked and prepaid for a transfer from the airport to my hotel through this service. Upon arrival, there was no driver waiting, and I received no calls or messages. I had to arrange alternative transport at my own expense, ironically with the same company assigned by them. Their system had already caused issues by rejecting my flight details, forcing me to cancel and rebook, resulting in double payment. I submitted a formal complaint with solid evidence but only received an automatic response with no real follow-up. The handling of this situation is unprofessional and unacceptable.
I booked a room at a hotel well in advance, only to receive a cancellation email three days prior to my stay. All other accommodations were fully booked, and the hotel offered a cursory apology with no explanation. I had to find another hotel at double the cost. The service offered minimal compensation and confirmed they would not charge a cancellation fee, but arranging this took about an hour on the phone. Clearly, I am not the only one to face such issues.
I am not surprised by the low score. This platform lacks a wheelchair option, which is unacceptable in 2025. It's disgraceful that there’s no simple question or checkbox regarding wheelchair requirements. This site is unhelpful for wheelchair users. They should send me all airline contact numbers so I can do their job for them. It's ridiculous that they invest in flashy advertising but neglect actual passenger needs.
I made a reservation through the service for two rooms, including children. Although I provided the correct details, the confirmation only included adults. Upon arrival, we were informed we had to pay extra for the children. It’s unacceptable that the company does not forward complete guest information to the hotel. This caused us unnecessary stress during our vacation. I hope the company improves communication with accommodations to prevent similar issues for others.
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