I booked and prepaid for a transfer from the airport to my hotel through this service. Upon arrival, there was no driver waiting, and I received no calls or messages. I had to arrange alternative transport at my own expense, ironically with the same company assigned by them. Their system had already caused issues by rejecting my flight details, forcing me to cancel and rebook, resulting in double payment. I submitted a formal complaint with solid evidence but only received an automatic response with no real follow-up. The handling of this situation is unprofessional and unacceptable.
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