I booked a room at a hotel well in advance, only to receive a cancellation email three days prior to my stay. All other accommodations were fully booked, and the hotel offered a cursory apology with no explanation. I had to find another hotel at double the cost. The service offered minimal compensation and confirmed they would not charge a cancellation fee, but arranging this took about an hour on the phone. Clearly, I am not the only one to face such issues.
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