I booked via Villas.com which is a part of booking.com and when calling customer service you get to Booking,comI booked 30 days in a villa in Vietnam which is not as advertised.- It has bed bugs, we stayed for 2 nights and we were eaten alive.- Dangerous to live in with exposed wires and especially an open switch next to the Jacuzzi which jets water!- Toilet signs that says you cannot put toilet tissue down the toilet and you will be charged if it is blocked.Not what you expect for a $3000 villa!!I called customer service every day for past 6 days, all I get are assurances on the phone that they will do something about it but then later get an email saying they cannot help me. They also said that they will call back but it never happens.My views of Booking.com and Villas.com are:- They deliberately mislead customers with incorrect information on the website - scammers- Do not check any of the hotels that they represent for quality and service levels- Do not take any responsibilities for the product / services they sell- Make promises on the phone which they do not keep- Customer services team that are not trained to deal with issues properlyI am taking my custom elsewhere and encourage others to do the same!! AVOID!
Claim your business profile now and gain access to all features and respond to customer reviews.
