I looked for soup spoons to complete my canteen of v&b cutlery. A search on their website brought up 'soup spoons' which, when they arrived, were labelled 'dinner spoons' and were identical to the dessert spoons I already had. This strikes me as cynical selling and I have tried to put this to v&b. Their customer service makes their marketing look remarkable! Today I have been offered 10% off future purchases after weeks of no resolution, denial of emails I had received automatically replies to etc. No mention of returns process. I would recommend anyone to look elsewhere.
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Villeroy & Boch is a large manufacturer of ceramics with the company headquarters located in Mettlach, Germany.
