Definitely don’t recommend. I ordered an overlapping stairnose for my steps, based on the photo on the website. They sent me a completely different style of overlapping stairnose which wouldn’t work for my usage and which I wouldn’t have bought had the picture on the website been correct. I called customer service as soon as I opened the box, explained the problem and sent pictures of both the item I received and a screenshot of their website. They said they would get back to me with a prepaid return label. Heard nothing for 2 weeks. I sent an email, outlining the situation and was again asked to give them a few days to review. Another 2 weeks passed. I called a second time and was - again! - asked for time to review. And, again, I have heard nothing for weeks. So this company has wasted a lot of my time and 75 of my dollars. Don’t make the same mistake I did - avoid this seller like the plague!EDITED TO ADD: Just when I’d given up, I was surprised and pleased to receive a full refund. Apparently Villohome’s quality control process is a lengthy one, but in the end, while the wheels of their customer service turned slowly, they did finally turn. I’ve revised my rating to reflect that they did the right thing at last.
Claim your business profile now and gain access to all features and respond to customer reviews.
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,
“Do the RIGHT thing no matter what”
“Treat the customer the way you want to be treated as a customer”
“Speak the truth and act truthfully under any circumstances”
“Prioritise consistency over intensity”See more
