I have now been waiting over 12 weeks for my refund. Every time I contact the company, I receive vague replies that avoid responsibility. I am repeatedly told that I will receive an update “soon”, yet the only information I ever get is when I insist and contact you again.
Many of the answers they send do not even match the questions I ask, which makes me believe that they have no clear understanding of what happened and are not taking any real steps to resolve the situation.
This is not normal procedure, and the way this case has been handled reflects extremely poor and abusive customer service.
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We are The Vintage Box Company – the original creators of the iconic Vintage Box. With over 150,000 boxes sold and counting, our unique concept has captured the hearts of customers around the world.
As the inventors of this product, we take pride in offering high-quality, thoughtfully curated boxes that bring nostalgia and charm to every doorstep.
Trusted globally and driven by passion, we continue to grow thanks to our loyal community who love what we do.See more
