Me, my partner and friends have always enjoyed Vintage Inns. I personally love their signature burgers. However it seems the higher ups are intent on charging as much as they can while providing as little service as possible by messing their own staff around with shifts and playing with automated systems to save/make more money.We use the Swan at Heddon, lovely staff and they know our dogs. Always great. The Falcons nest, the Badger and also the Snowy Owl. The kind of places that at £20 per burger you'll meet good staff and a pleasant atmosphere.First red flag, can't call the pubs anymore. Bookings have to be online or on an automated call. Second one, I ordered a set menu for £32.50 with a £6 surcharge for some exras yesterday and their automated computer tried to charge me £69!!! The staff couldn't amend the computer so the manager had to sort me out. This prompted me to ask why the feeling of service at Vintage is has dropped lately. It quickly becomes apparent that the higher ups are saving costs, cutting shifts for staff and tieing their hands with customer relations.I feel bad for the staff and hope they move on to work for more worthy management. Being told hospitality is dying to justify said measures and shift cuts. It's not.. I'm not spending less on burgers and pints each month, but I'll spend less with Vintage Inns now. £0 to be precise, I'll be spending it with Green King and independents.This is by no way a shot at the wonderful front line staff and managers in the pubs. They are truly the only thing keeping Vintage Inns alive for me, that and the nice buildings/locations.But can't support a company that scrapes the quality off service and has their own staff in the firing line as a result.If upper management want to know why people are coming less, look inwards. And the next time they go to an independent pub, notice how that human warm touch with a comfortable service is actually what matters most when you're inside.Shame!
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Classic & hearty dishes, cask ales and rustic buildings offer a country style dining experience with great value food & drink. Book a table at your local restaurant.
