Review Time
We decided to visit The poplar farm for my hubby's birthday. We booked at 6.30pm and already the restaurant was very busy. Great atmosphere and the staff as always friendly. We went for the evening set menu and the food was delicious. For the price it was really good value! But Jess our server, made our evening with her caring , professional service. Jess had even remembered that I was a celiac!!! She hadn't seen me for months yet remembered! Thats exceptional! Although they were busy it didn't affect the service and we all left feeling it was a great evening. Thank you!
We decided to visit The poplar farm for my hubby's birthday. We booked at 6.30pm and already the restaurant was very busy. Great atmosphere and the staff as always friendly. We went for the evening set menu and the food was delicious. For the price it was really good value! But Jess our server, made our evening with her caring , professional service. Jess had even remembered that I was a celiac!!! She hadn't seen me for months yet remembered! Thats exceptional! Although they were busy it didn't affect the service and we all left feeling it was a great evening. Thank you!
Fettykil Fox, Fife.Firstly I have never in my long life seen chairs as filthy. My wife and I both swapped them for other chairs with plastic seat inserts which were undoubtedly as dirty but didn’t show it! A forty minute wait for pate was a bit too long and when it arrived it was 3mm thick! I kid you not! Portion control gone crazy! My bacon chop came with inedible wrinkled peas and the chips were lukewarm. The chop to be fair was quite pleasant. The bathroom was nasty. Dirty and smelly with a rusty radiator and paper off the wall. Frankly the whole place looked down at heel. Plaster off walls, cobbles up on paths from the disabled car park causing a hazard. It just simply looked uncared for. Cannot see why anyone would return.
Me, my partner and friends have always enjoyed Vintage Inns. I personally love their signature burgers. However it seems the higher ups are intent on charging as much as they can while providing as little service as possible by messing their own staff around with shifts and playing with automated systems to save/make more money.We use the Swan at Heddon, lovely staff and they know our dogs. Always great. The Falcons nest, the Badger and also the Snowy Owl. The kind of places that at £20 per burger you'll meet good staff and a pleasant atmosphere.First red flag, can't call the pubs anymore. Bookings have to be online or on an automated call. Second one, I ordered a set menu for £32.50 with a £6 surcharge for some exras yesterday and their automated computer tried to charge me £69!!! The staff couldn't amend the computer so the manager had to sort me out. This prompted me to ask why the feeling of service at Vintage is has dropped lately. It quickly becomes apparent that the higher ups are saving costs, cutting shifts for staff and tieing their hands with customer relations.I feel bad for the staff and hope they move on to work for more worthy management. Being told hospitality is dying to justify said measures and shift cuts. It's not.. I'm not spending less on burgers and pints each month, but I'll spend less with Vintage Inns now. £0 to be precise, I'll be spending it with Green King and independents.This is by no way a shot at the wonderful front line staff and managers in the pubs. They are truly the only thing keeping Vintage Inns alive for me, that and the nice buildings/locations.But can't support a company that scrapes the quality off service and has their own staff in the firing line as a result.If upper management want to know why people are coming less, look inwards. And the next time they go to an independent pub, notice how that human warm touch with a comfortable service is actually what matters most when you're inside.Shame!
We visited 6pm on a Friday evening as they were fully booked a week before for later.On arrival we were sat at the far end of the restaurant in a room that had about 16 covers, the room was very cold so we asked the waiter if the log fire could be lit he apologised and said that the fire couldn't be used as it needed sweeping, pointed to a small electric fan heater and said thats all the heating that we have.We perseverd and unfortunately the fan heater had little effect, another family arrived at 6.15pm and also asked for the waiter light the log fire but were told the same, they decided to dine in their coats with one lady keeping her gloves on.We ordered our steaks and felt quite unpleasant unfortunately out table was next to a window which didnt help the blind kept moving from the draught from behind.Steaks arrived seems to be the food is getting to be more like a beefeater/harvester, average steak with 12 chips a tomato and some lettuce....a party of 7 women turned up and also mentioned to the waiter about the temperature he showed them the heater. Won't be going back until the summer.
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Classic & hearty dishes, cask ales and rustic buildings offer a country style dining experience with great value food & drink. Book a table at your local restaurant.
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