I've placed three orders with this service, but I'm really unsure about ordering again. The first two were denim jackets that I upcycled, so I managed to overlook some flaws, but I could have achieved the same results with higher quality items as advertised. Like others have mentioned, a significant portion (20%) of the items had major issues—missing buttons, large stains, and more! They were labeled as 'vintage,' yet included brands like Boohoo, Primark, and GAP, which are definitely not vintage. To their credit, I did raise my concerns and submitted photos of the defective items, leading to a decent refund despite struggling with a frustrating AI customer support that kept repeating the same responses. They mentioned a 'grading variance of up to 10% due to human error,' but it seems many of us are experiencing a much higher discrepancy. Thinking I’d give it another shot, I ordered the adidas bundle… what a disappointment. There were only 49 out of 50 items in the box, and many had irreversible paint stains, broken zippers, and only about half were actually branded as adidas—the rest were a mixed bag. I emailed again with photos of the issues but had to deal with the same frustrating AI assistant, and now, after several attempts, I haven't heard back since mid-September. If you're okay with not receiving the quality you expect and are prepared to disregard about a third to half of your order, the prices might be appealing. Just keep your expectations low, as you might end up feeling let down!
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