I sell an item(samsung s25 ultra) through Vinted that was never pick up by the buyer. I reported the issue immediately and have been in contact with customer support for nearly two months.
Despite this, my case was closed without a proper resolution and the payment was released to the seller, even though I never received the returned item. Vinted refused to offer a refund or compensation and simply stated that this was their “final decision,” without providing a clear explanation.
As a seller, I paid for a product that was not picked up and returned to me, and I believe this handling of the situation is unfair and unacceptable. I hope Vinted will take responsibility and resolve this matter properly.
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