I have had a very disappointing experience with Vinted after being scammed twice through their platform. On both occasions, I purchased Max Mara coats (“Madame” and “Manuela”), which were later confirmed to be counterfeit. The authenticity was verified by both the online service LegitApp and an official Max Mara store, providing clear professional evidence that the items were fake.
Despite submitting this documentation, Vinted Support still required me to return the counterfeit goods to the sellers at my own expense in order to receive a refund. This policy is deeply concerning. As far as I understand, shipping counterfeit items within the EU is legally questionable, yet Vinted obliges buyers to send these illegal goods back to the original sellers instead of allowing proper disposal.
This approach effectively protects dishonest sellers rather than buyers. By returning counterfeit items to them, Vinted enables these sellers to relist and resell fake products, perpetuating the scam cycle. It is especially frustrating, considering that Vinted charges a “Buyer Protection” fee, which, in practice, does not seem to protect buyers from counterfeit goods.
I expected a platform of this size to take a stronger stance against counterfeiting and to prioritize customer safety. Instead, the current process places the burden on the buyer, even when clear evidence of fraud is provided.
Until Vinted changes its policies regarding counterfeit items, I cannot recommend using the platform.
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