I bought 3 items from sellers on the vinted platform all which got sent 2 by inpost and 1 by dpd
i have waited a month on the parcel from dpd even though I phoned up dpd 2 weeks into the parcel not being delivered and dpd confirmed that unfortunately the parcel is lost/missing and that i contact vinted and the seller regarding this in which I have done but I have to wait a further 2 weeks plus more because vinted says it still might turn up and get delivered even though dpd confirmed its lost/missing. Absolutely shocking I am now taking this further with trading standards and if need be take it to a small claims court to get my full refund. Best of it is too you cant even speak with a real human its all robots who done understand your needs for help nor is there any real help for there customers treated badly from vinted.
Parcel inpost after multiple calls to inpost on both parcels as I said I bought 2 items from 2 different sellers on the vinted platform and both are saying your parcel is ready to collect from the vinted app and inpost app along with the QR codes went up to where it was dropped off to collect and the shop scanned the barcodes and said sorry there is nothing here for you but I said the I got the conformation that the parcels are here and that there ready to collect.
So I phoned inpost regarding this and they said keep checking the shop everyday to see if its there went to check everyday for 5 days and still no parcels inpost is investigated this and vinted is doing nothing about this matter and is taking no responsibility even though 1 parcel has now went back to the sender in which they have got but I still haven't had my refund even though I went up on day 1 of saying the parcel is ready to collect but seller has apologised regarding this more than what vinted has done which is nothing the only way to get vinted moving is take legal action in which they will need to pay court and lawyer fees alot more than my refund.
As for the other inpost parcel still says ready to collect goto the stores where its been dropped off at and its been like this for 7 days now and ive always checked that shop but still no parcel again inpost is investigating but vinted are doing nothing Absolutely shocking behaviour from vinted so beware all buying items from this vinted platform it might be all good and going swimmingly for you now but if this ever happens to you I hope it never does I suggest to take action against vinted as they have a responsibility of caring and looking after there customers in these 3 cases they are not.
Claim your business profile now and gain access to all features and respond to customer reviews.
Vinted is a diverse community marketplace dedicated to making second-hand first choice. Every day millions of our members buy and sell pre-loved items across Europe.
Sell without fees and browse unique, quality items – including fashion, electronics, home decor, pet supplies, and more.