I tried to upgrade to a pro account, the process failed. I can no longer access my account. I have a balance of over 1k. Support do not read messages properly, they ask for things that have been supplied. If they do not know how to answer, they ignore the ticket as the support ticket auto closes after 48 hours. I have emailed the legal team, they do the same. Auto-close emails, do not answer questions about legal processes, timelines, etc... Legally they should tell me their complaint process and they auto-close. I now need to talk to a solicitors to find out how to get access to my money and go to small claim court I guess. Do not use. Scam company!
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