Jeans arrived with alterations to the waistband, losing about an inch in size, and no longer fitting a 36" waist. They were marketed as a 36-inch waist but now measure closer to 35 inches. I requested a return based on this issue. The platform responded, stating that since the label indicates a 36-inch waist, the item isn't eligible for a refund. I clearly explained the jeans had been altered, which is evident upon examining the waistband seam. I provided photos and measurements confirming the discrepancy. My partner, who has a fashion background, was equally shocked by this response. The alteration is clear and affects both the fit and value of the jeans. Due to this experience, I will choose to shop with small businesses moving forward, where professionalism and customer care are prioritized. This experience has been deeply disappointing, and their handling of the situation shows a lack of regard for customers. I will be closing my account.
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