I had a very disappointing experience with Vinted regarding a counterfeit item.
I purchased a product advertised as authentic (LEGO), but what I received was clearly **fake**: missing branding, no identification codes, and visibly different from the original.
I immediately reported the issue and provided evidence. The transaction was suspended and an investigation was opened. However, despite this, I was later instructed to **return the counterfeit item at my own expense** in order to receive a refund.
This is where the problem becomes serious.
Vinted’s own policy states that **counterfeit items should not be returned and should not be put back into circulation**. Yet, their support team gave me **contradictory instructions**, asking me to ship the item anyway.
So, on one hand they acknowledge the issue, and on the other hand they ask the buyer to handle and resend a fake product. This is inconsistent and unacceptable.
Customer support has been slow, repetitive, and unable to provide a clear and coherent solution. I had to repeat the same explanations multiple times without any real progress.
As a buyer, I expected protection and clarity in a situation involving counterfeit goods. Instead, I faced confusion, delays, and requests that do not align with their own rules.
Unless this situation is properly resolved, I will not use this platform again.
I strongly advise other users to be cautious when purchasing branded items and to be aware that resolving such issues may not be straightforward.
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Vinted est une plateforme communautaire dynamique qui vise à faire de l'occasion le choix privilégié. Chaque jour, des millions de membres à travers l'Europe achètent et vendent des articles d'occasion.
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