There is an utter absence of buyer protection and a system that seems to promote dishonest sellers trying to deceive consumers. I was misled about the return costs for an item that was inaccurately advertised, which violates consumer laws in the U.K., Ireland, and the E.U. My funds were taken over a month ago. Following the support team's advice, I returned the item to the seller via registered mail, costing nearly half of the item's price, only for the support team to later inform me, despite my proof of delivery, that they do not recognize it and believe the item is still on its way. Customer support is utterly disappointing. Whenever I present them with something they struggle to address, they either stop replying or provide automated responses and end the chat.
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