An extremely unfair platform — buyer abuse is rewarded while sellers are punished. Based on my experience, this platform shows a systemic imbalance between the rights of buyers and sellers. It consistently ignores sellers' interests and encourages abuse. For this reason, I strongly advise against using this platform for either buying or selling. All my items adhered to the platform’s rules: officially allowed products, in perfect condition, unused, undamaged, and in original packaging. However, after the sale, the buyer lodged complaints — and the platform immediately sided with them without any objective review. I later received a notification claiming some items ‘appear counterfeit.’ This decision was based solely on the buyer’s photos, without any thorough verification or transparent criteria. What’s even more absurd is that the items were sold at low prices, yet the platform has no interest in logical reasoning. Even worse, they state that buyers aren’t required to return items if they ‘appear counterfeit,’ which creates opportunities for systematic abuse. This leaves sellers completely unprotected. As a result, the buyer gets a full refund while the seller loses both the item and payment. Sellers bear all the risk; buyers bear none. This approach raises significant legal concerns: no objective verification, no transparent criteria, and decisions always favoring buyers. Additionally, sellers face threats of account suspension for occurrences caused by buyers exploiting loopholes. This is discriminatory, one-sided, and contrary to fair e-commerce principles. As a resident of the EU, I find it unacceptable that a company operating here disregards basic consumer and seller rights. My conclusion: this platform does not provide equal protection, ignores seller evidence, and allows buyers to exploit the system without consequences. Using this platform is extremely unsafe for sellers. I strongly advise against it until they revise their policies for fairness and compliance.
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