I made a non-refundable hotel reservation through the platform, but unfortunately, we had to cancel our trip due to illness. I spoke with a representative who was incredibly polite and reassuring. She assured me that she would do everything possible to assist and quickly initiated a refund request on my behalf. She personally reached out to the hotel, and even though they initially refused, she continued to follow up. Thanks to her determination, she managed to secure a 70% refund, which I honestly did not expect. I genuinely appreciate the customer service provided by the platform, and especially the representative for going above and beyond to ensure outstanding customer care.
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