Review Time
While our original booking didn’t hold and caused some inconvenience, Vio quickly refunded us and covered the difference for a new hotel. Just be mindful to confirm bookings ahead. If all goes smoothly, their service is fast and professional.
We booked through Vio because they offered better pricing then competing sites. I was able to freeze a deal that I found and purchase it at a later date. I liked that I didn't have to provide any payment when freezing the deal. When I encountered issues outside of the company's or my control, Vio's customer representatives
Jhoanna, Juan and Lara were very quick to assist. The responses were quick and they were able to resolve the issue at hand in a shorter time span than anticipated. I highly recommend using the site and will use it again. Thank you!
I would like to sincerely thank Marcus for his warm and proactive assistance. He was incredibly helpful and took the initiative to contact the hotel front desk on my behalf, ensuring that my request was handled smoothly and efficiently. His positive attitude, responsiveness, and dedication truly made the experience stress-free. I really appreciate his support and excellent service.
I had amazing experience finding some good deals with Vio. I have already used it for 3 bookings.
I faced one issue with my recent booking and wasn’t sure if I will get any good customer support but then I got in touch with Marcus, from their customer support team who helped me get a speedy resolution.
It is a really good platform and I would 100% recommend it.
I would like to express my appreciation to the Vio.com team for their excellent service. They handled the cancellation of my reservation quickly and at no cost, and they initiated the full refund right away. The communication throughout the process was clear, professional, and very friendly.
It’s evident that they truly care about their customers and are available to help at any time. This has been a very positive experience, and I will definitely use Vio.com again in the future.
Thank you for the great service!
I was surprised at the price of th specific room we were able to get. I hope check in goes well! Sometimes when you use a third party they don’t have your reservation. I hope that’s not the case. I will follow up after 2/14
Be careful when using this site and make sure your information is secure. There is no reason for a rep from this company to call a hotel to verify if a customer has checked in yet or not, or ask for other information. That is very unusual behavior. OTA'S do not normally call before a guest checks in to see if they have arrived yet. They should not be calling your hotel unless there is a problem with billing. A hotel is not allowed to share that information over the phone, even with an OTA. So either the company is shady to start, or your information isn't secure. As a front desk worker at a hotel, I should not be receiving calls from someone saying they are from this OTA. I have no clue if I was talking to a VIO rep, or someone pretending to be one. But either way, this means your privacy and information are not secure or confidential. Federal laws and court decisions ban hotels from confirming if a guest has arrived, what room they are in, or any information about that guest. An OTA should know that and act accordingly. Booking directly with a hotel is always the safest, most secure, and flexible in case of modifications.
I made a non refundable reservation at Mountain Valley Inn & Suites in Silverthorne, Colorado but my flight was cancelled due to severe weather. Vio agent Micaela was able to negotiate with the hotel and got me a full refund quickly. The agent was very courteous and very care about the my concern.I will continue to use Vio for my future booking. Thanks!
I made a non-refundable hotel reservation through the platform, but unfortunately, we had to cancel our trip due to illness. I spoke with a representative who was incredibly polite and reassuring. She assured me that she would do everything possible to assist and quickly initiated a refund request on my behalf. She personally reached out to the hotel, and even though they initially refused, she continued to follow up. Thanks to her determination, she managed to secure a 70% refund, which I honestly did not expect. I genuinely appreciate the customer service provided by the platform, and especially the representative for going above and beyond to ensure outstanding customer care.
I encountered a challenging situation during my stay at a hotel. The support team, particularly Thulile and Ulises, were truly remarkable. It's during tough times that you really see the value of a service. I will definitely choose this platform for all my future reservations.
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Vio.com is trusted by 100 million users each year to find better value, every stay with savings of up to 45%. We discover exclusive accommodation deals and compare prices across all the top travel sites, so you can book the best option with ease. Our exceptional customer support team is available 24/7, which is reflected in our ‘Excellent’ rating on Trustpilot and rapid growth.See more
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