Be careful when using this site and make sure your information is secure. There is no reason for a rep from this company to call a hotel to verify if a customer has checked in yet or not, or ask for other information. That is very unusual behavior. OTA'S do not normally call before a guest checks in to see if they have arrived yet. They should not be calling your hotel unless there is a problem with billing. A hotel is not allowed to share that information over the phone, even with an OTA. So either the company is shady to start, or your information isn't secure. As a front desk worker at a hotel, I should not be receiving calls from someone saying they are from this OTA. I have no clue if I was talking to a VIO rep, or someone pretending to be one. But either way, this means your privacy and information are not secure or confidential. Federal laws and court decisions ban hotels from confirming if a guest has arrived, what room they are in, or any information about that guest. An OTA should know that and act accordingly. Booking directly with a hotel is always the safest, most secure, and flexible in case of modifications.
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