I took my car to the 1711 West League City Parkway, League City, TX location nine weeks ago for an oil change and ever since, my car has been leaking oil. I took it back the first time within two weeks and they had to add several liters of oil because it had lost so much. I've taken it back up there twice total and I had to file a claim to which the area manager, Cameron flat out lied and said that this was being taken care of and he had spoken to me. I had never heard his name until the customer service rep told me when I had to call because no one had reached out to me in over eight days after I filed the claim. I then find out 2/20/26 that the manager of the League City location, Billy, declined my claim saying my car was leaking when I took it in for the original oil change ~ so if that is the case, why did they agree to try to fix it twice after the original oil change? Because IT WAS NOT LEAKING PRIOR. I went up there on 2/20 to get my money back and when I left, I told Billy this would not be the end of this and I would be contacting the corporate office to which he replied "good luck with that". This place has to be held accountable when they cause damage to people's car during an oil change. I want my car fixed and I'm having to get my attorney involved which will cost Valvoline a whole lot more than fixing what they broke. The manager wasn't even there the second time I took my car back because he was at someone's house fixing their car!!!! They declined my claim clearly because they don't know how to fix what they did. Stay away from Valvoline altogether. Just getting your money back is an act of God and getting your car fixed is impossible.
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Service you can see. Experts you can trust. We let you stay in your car, so you know the job’s being done right, right before your eyes. Our certified technicians have over 270 hours of professional training. Every full-service oil change inclu...
