I had an incredible customer service experience! They were quick and efficient in their responses throughout the entire process. At first, I feared my package was lost, but they went the extra mile to investigate and confirm its delivery status. It had indeed been delivered, but I never received it. They offered a refund, but I preferred the product, so they resent it to a different address. A few weeks later, I found out that the delivery service had mistakenly misread my address and delivered it to someone else! Overall, I'm definitely returning because I'm really fond of their product and will likely just send it to another address since the 9 in my address looks like an 8.
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VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.See more
