Review Time
I had an incredible customer service experience! They were quick and efficient in their responses throughout the entire process. At first, I feared my package was lost, but they went the extra mile to investigate and confirm its delivery status. It had indeed been delivered, but I never received it. They offered a refund, but I preferred the product, so they resent it to a different address. A few weeks later, I found out that the delivery service had mistakenly misread my address and delivered it to someone else! Overall, I'm definitely returning because I'm really fond of their product and will likely just send it to another address since the 9 in my address looks like an 8.
It took some time for the product to be shipped so I contacted customer service. They had problems with their system. The customer service team was quick to resolve the issue and got the product in 4days. Such an exceptional service.
I am absolutely delighted with Violette Fr.Their products surpass all my expectations.l eagerly anticipate all new products.They are completely unique.Customer care is excellent also.l sent an email regarding delivery.lt was dealt with promptly with kindness and effiency.Merci Violette Fr Bisous Biisous Joan Casey Cork lreland.
I keep ordering Boum Boum Milk, it’s honestly the best skincare product I’ve ever discovered! Yes, shipping to Europe can take a little while, but the Customer Experience Team has always been incredibly kind about my impatience and super helpful with tracking updates.
The lip nectar is the worse lipstick I ever bought certainly because of the toxic ingredients. Yuka rated 21/100 as bad meaning it contain dangerous ingredients. It leave your lips super dry and uncomfortable. Because you can't try in in a retail shop you have to buy it online. You can't return your item if you don't live in the US.Took 10 days to arrive (US to UK) Just a disappointment.
Very, very slow dispatch & delivery. I mistakenly thought that the goods were being delivered from France (it being a French company!) but no, it was sent from America! Had I realised this (should have done more research) I wouldn’t have ordered it. Too long to wait for a couple if lipsticks. I do hope when I eventually get them that they’re worth it. The 4-6 day delivery stated on their website is nonsense. A disappointing introduction to violette.frWhat a ridiculous response to my feedback! Clearly I understood that it was being delivered from USA and had acknowledged my mistake. You neglected to answer the 2’r-6 day delivery point though, so a useless response.
NO customer service. Surprised? It is French, do not be surprised. Do not expect policies that typically come with customer service: returns, correcting errors, communication, discounts applied. Someone may get back to your request...but it is too late and you will be blamed for that...not them!
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VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.See more
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