I am very dissatisfied with the service provided. I made a reservation for a vehicle in Rome through a travel platform (Dec 24 - Jan 4), but the local supplier refused to hand over the car, stating that my driver's license and Apostille were "invalid."
This feels like a clear scam. On the same day, at the same airport, I was able to rent a vehicle from another international provider using the EXACT SAME DOCUMENTS without any issues. This demonstrates that my documents are legally valid in Italy, and the supplier simply failed to honor the agreement.
Due to their arbitrary refusal, I had to rent from another counter at the last moment, which cost me 5,500 RMB (almost double my initial price of 2,700 RMB).
Even after presenting the rental agreement from their competitor as solid proof, the service is still hiding behind a "supplier investigation" to retain my prepayment. I have already initiated a formal chargeback with my bank and will pursue a claim for the total financial loss caused by this service failure.
Avoid this service at all costs! They do not support their customers and use misleading terms to keep your money.
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