URGENT: Formal Complaint - Breach of Contract - Reservation G59678698 , G36935888 , G46030181
Dear Customer Relations Team,
I am writing to formally lodge a complaint regarding the last-minute cancellation of my car rental reservation, which has resulted in significant financial loss and travel disruption.
Reservation Details:We had 3 cars to pick up from your Helsinki Airport location, and I did call in time, as does say on the confirmation,it does say that if we get late at the pick up, we will be charged! But when I reached yours, the reply was that you do not have any cars available and left us without cars, and without transport to the location where we were supposed to stay for the holiday.
• Confirmation Number: G59678698 , G36935888 , G46030181
• Location: Helsinki Airport
• Date/Time of Pickup: 14/02/2026
• Deposit Paid: 9.6 pounds for each booking
Despite my booking being confirmed and a deposit being accepted, I received a cancellation notice only 4 hours prior to pickup, stating that no vehicles were available. At this time, I had already flown into Finland, and I was on the way to the airport specifically to collect this vehicle.
Because your company failed to honor the confirmed booking or provide a suitable alternative, I have been forced to pay the taxi to get us to the location where we were living, which was in Mikkeli, but a remote location, and I will attach the location exactly. Korhosentie 262
Mikkeli, South Savo 52420 - this was a remote location and for us to get here, did cost us 534 pounds, plus we needed after to pay the taxi from this location to another location to can pick some cars, which cost us another 125 pounds. The cars which we rented for our full stay did cost us another 459.99 pounds for one car, and 458.99 pounds on another , plus the train tickets to get back to Helsinki airport for our flight of 592.20 euros.
In light of this breach of service, I am requesting the following:
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