Horror experience with them from start to the end! I raised a complaint and they found another lie after the first one when I did contacted them. I asked them for a letter of confirmation that they closed my escalation and the person over the phone told me that they will not provide me this. You think that without that, I cannot go further? I can, just wanted all to be properly added.
I will leave this with the relevant teams as seems lies for every reply.
Run from this company as much as you can! As you will be left into the airport with a holiday destroyed, extra charges and no replies from them.
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