Like you, I hadn't heard of VIP Traveller so I went to TrustPilot to see if they were legit, after seeing an ad on Facebook that matched our bucket list destination. Since then, I have recommended them enthusiastically to everyone I know. They were responsive any time I emailed them, accommodated a date change easily, and their communication pre-trip was top notch and timely. The extras negotiated in the package with the resort were delivered as promised with no hassle. 10/10 would recommend; just book the trip!
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