Review Time
I did not know who VIP traveler was before a pop up and came up on Facebook with an offer for an Iconic hotel in Scottsdale, Arizona. I called them up to discuss the offer and could not believe the pricing for this vacation and what it included. Top notch customer service, first class offerings, and great follow up before and after the trip. Our trip details were: Arizona Biltmore - This deal came across my Facebook page from VIP Traveler. My wife and I had been to this resort about 20 years ago and we knew how beautiful it was. I was skeptical at first seeing the price from VIP for this trip, it seemed to good to be true. I called a representative from VIP and felt comfortable booking the Hotel, glad I did. This is an unbelievable deal for an iconic hotel in Scottsdale, Arizona. The grounds are immaculate, the views stunning, and truly a first class experience. The deal included a Casita within a stand alone building with 4 units, each with its own fire pit and lounge area, we had a room on the second floor and we overlooked the pool and mountains. This deal also included access to the Citris Room which is an exclusive private area with breakfast items, lunch items, snacks, desserts, and best of all custom made cocktails. We figured alone this saved us over $500 for the stay. The deal also included a his/hers salt therapy session at the spa, a $100 a day credit to use in any restaurant, the spa, the lounge or the gift shop. We had 2 dinners at the restaurants on site and they were outstanding. We are going back, this time with friends, this is a tremendous savings at a once in a lifetime resort stay.
My family is using them for first time for a long trip next month. Unfortunately, we are up for a rough start and I'll update this review with final thoughts after the trip.Their emails started flooding my Inbox in the last 10 days and every email is sent from a different person asking for the same old flight details. The frustration comes from the fact that no one knows what we paid for and they are trying to push downgraded services instead of honoring what was advertised in the booking. Also, the consistent ask for the exact same info makes me doubt the way they handle their customers.I'll be back to update...
I had a great experience with VIP Traveler. The communication was awesome with them and the the hand off to the resort was great. I booked a birthday trip to the Maldives and everything was as they said it would be and the package was a great deal. I will definitely use them again.
Just took our first VIP Traveler trip and could not have had a better experience! They delivered everything they promised, making the journey to Bali from the US an unforgettable experience. This was a milestone birthday trip and there were so many unexpected upgrades. Can’t wait for our next trip with you!
I booked the Bali Escape for our honeymoon and it was the best trip ever! All we had to do was provide VIP Traveler with our flight information and they arranged pick ups. When we arrived at the hotel we provided them with dates and times of when we wanted to have the perks that came with the package. I would highly recommend 10 out of 10! Can't wait to plan our next trip with them!!
Like you, I hadn't heard of VIP Traveller so I went to TrustPilot to see if they were legit, after seeing an ad on Facebook that matched our bucket list destination. Since then, I have recommended them enthusiastically to everyone I know. They were responsive any time I emailed them, accommodated a date change easily, and their communication pre-trip was top notch and timely. The extras negotiated in the package with the resort were delivered as promised with no hassle. 10/10 would recommend; just book the trip!
Our recent trip to Thailand was absolutely amazing. From the cultural experiences, incredible architecture, delectable food and drink (street food!) and the flawless logistics and accommodations arranged by VIP Traveler, this was a trip of a lifetime! 137 Pillars in Bangkok was a great hotel, offering outstanding city views and great food. The Shore at Phuket - there aren’t enough superlatives. Our sea view villa with private infinity pool was just so nice. The inclusions in our package - breakfast every day, dinners and massages - were all top notch. In summary, what a trip! VIP traveler representatives were so responsive and supportive. Great job!
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