My interaction with the company has been one of the most unprofessional and stressful customer service experiences I've encountered with any retailer. What began as a simple sizing inquiry escalated into a completely avoidable situation due to the incorrect information provided by their customer service from the outset. They neglected to review the clear photo I submitted and immediately claimed the item was incorrect, then sent a replacement that only added to the confusion. When the owner became involved, the communication turned confrontational and inappropriate. Instead of recognizing that the misunderstanding stemmed from their team's error, I received defensive responses, accusations, and completely inaccurate statements regarding the law. I acted in good faith throughout the process, yet the replies I received were far from what any customer should have to endure. I had to revise this review because the company publicly stated they “have no record of my order.” This is simply false. Prior to that statement, I had already forwarded the entire email chain to their support inbox — including the email from the owner accusing me of “fraud and theft” and threatening to charge my card within 24 hours. Since the company claims they don’t know who I am, I am sharing the exact email from their owner below, word-for-word, so others can see what was communicated to me privately. This is copied exactly as written: --- EMAIL FROM THE OWNER: "Thanks for your reply. To confirm and as per the evidence, we did send you the correct order and item from the start. You are indeed correct that 'if the sizing had been checked properly, this entire situation would have been avoided'....which in all honesty, you failed to do. It was measured incorrectly by you and then you claimed incorrectly that we sent you the incorrect items, leaving an unjustified review which is now evident that it is completely untrue. In good faith we reshipped your order, even offering you an additional free product but it still comes to light we provided you with the correct item. So, please confirm which day this week we can collect your order, from Friday onwards. If you do not confirm this within 24 hours then we will charge you for the extra 2 items you have received, as you clearly will not commit to sending them back, which in short constitutes fraud and theft. Therefore I look forward to your cooperation to ensure the other 2 items not paid for are returned to us within their original condition...otherwise you will be charged. Please do just let me know which date is best for us to arrange for collection from you. Kind Regards, Owner's Name" --- I will allow others to evaluate how this email aligns with their public assertion that they “have no record” of me or my order. My sole intention is to provide transparency so others can discern the contrast between the company’s public statements and the private messages they send.
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Design driven with an uncompromising focus on quality, we have rapidly become the go-to brand for premium men's and women's jewellery, unrivalled in design and quality, and unmatched on price.
