I am currently in the 90th day of a 180-day engagement, where the average client is expected to achieve 15 million views. However, it seems that the reviews here mainly focus on the free course rather than the paid service. My observations are based solely on the paid service. I have documented everything provided so far. The total engagement cost is $38k, and I have already paid $22k, charged weekly. The results so far include +267 followers and 129k views across all social media platforms, but I have not generated any leads. The guarantee has some questionable fine print—it extends beyond the service term. While their term is 6 months, the guarantee stipulates posting for 300 consecutive days for just 1 million views using an editor trained by them. Their approach seems to rely heavily on a chatbot that creates AI-generated podcasts and script clips, which are sent to me for recording and editing, followed by auto-posting through an uploader. I've received several negative comments regarding AI scripting. I was drawn in by the ads and training that emphasized their expertise in iteration and choosing successful strategies, but none of that has materialized. Month 2 saw a 50% drop in impressions, and Month 3 experienced an additional 25% decline. When I expressed concerns about not following the suggested strategies, I was merely referred back to the contract and told it’s all about consistency—just post 300 times. I was also advised to email support with any concerns. I did this twice but received no response. This feels like one of those companies that makes grand claims but offers guarantees that are nearly impossible to meet. I am based in Australia, and perhaps they are unable to provide adequate service here, while others may be having a better experience. After receiving a response from the service, it became clear that their communication appears automated and lacks authenticity. Additionally, I discovered that the editor training program lasts 3 months, and my client success coach was unaware of this, meaning I wouldn’t qualify for the guarantee regardless of views. You claim the 12-month term is commendable, but from a guarantee perspective, that only applies once service ends. How is that ethical? Guarantees should reflect your performance. Regarding the AI comments I raised, they were ignored in our communication channels. I have yet to receive any email responses. Access to the main representative is not feasible, as all calls are scheduled during inconvenient hours for me. The service does not accommodate all time zones; my client success representative has missed the last two recordings due to scheduling conflicts, so I handled them myself. Support has not been responsive; it’s not just three unanswered emails—though you’ve managed to reply more promptly here. Ultimately, this seems to be a case of relying on AI scripts, VA editing, and hoping I don't complete the requirements to avoid paying out the guarantee.
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Viral Coach helps businesses increase company visibility and brand presence with organic social media, paid ads, and other digital marketing strategies.
