I was shocked by how this airline has lowered its standards to below even budget carriers. The omelet served was rubbery, and the food tasted like it came from a microwave. Another passenger mentioned they upgraded to business class for a hefty fee but received limited service. It's disappointing that this airline can't reach the level of other top carriers. I flew economy lite for a long journey, and my food tray kept sliding because a passenger in front had their seat fully reclined. The crew should ensure seats are upright during service, but they ignored this basic principle. When I complained, the response was dismissive, and I felt insulted. I've flown with many airlines and have never faced such treatment. I expected better service for my fare, and I’m thoroughly disgusted. Despite receiving pajamas, my experience has led me and others to decide against flying with this airline again. Unprofessional and poorly trained crew!
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