I flew with this airline on January 1, 2026, and it was the worst experience imaginable. I booked an exit row seat for extra legroom due to my knee issues, but was given a different seat in a cramped corner. The staff was dismissive, and I felt embarrassed in front of other passengers. Throughout the flight, I struggled with discomfort, and my requests for assistance were met with annoyance. By the end of the flight, I was in significant pain. I had originally booked with another airline but ended up on this one. I will never fly with them again and cannot recommend them, especially in economy class.
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