Terrible service with group of 8 travellers includes 1 child and a elderly lady with heart issues as well as other health conditions.Virgin are smart by keeping delay just shy of 3hrs to avoid compensation of any sort!No display of why the delay In the airport until we boarded eventually to be advised the tyre was in dire need of changing. Not acceptable. We had a 3hr halt so why wasn't this done in that period and keep us waiting unnecessarily and they decided to do last minute to delay us further! Absolutely appalling service.We have used virgin more than ample times to travel to the Indian peninsula. We found the Arab countries there is no customer service be it virgin or saudia.Avoid virgin if stopping in Saudi. The staff are all Arab and stuck up and rude, this reflects directly on virgin yes!Upon complaining the response was a waste of space!
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