I ordered a hamper for my daughter since we wouldn't see her during Christmas and scheduled delivery for Christmas Eve. She waited all day, excited for her treat. Initially, the tracking showed it was at the depot, which seemed promising. However, by 2 PM, it still hadn't been dispatched, and support indicated it would arrive by 6 PM. When 6 PM passed, I received a message stating it wouldn't be delivered until a distant future date. With no one available at the company and the delivery service closed for the holiday, my daughter's surprise was ruined.
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