Review Time
I ordered a hamper for my daughter since we wouldn't see her during Christmas and scheduled delivery for Christmas Eve. She waited all day, excited for her treat. Initially, the tracking showed it was at the depot, which seemed promising. However, by 2 PM, it still hadn't been dispatched, and support indicated it would arrive by 6 PM. When 6 PM passed, I received a message stating it wouldn't be delivered until a distant future date. With no one available at the company and the delivery service closed for the holiday, my daughter's surprise was ruined.
I ordered a hamper for my daughter since we wouldn't be seeing her at Christmas. I scheduled delivery for Christmas Eve. She waited all day, excited for her treat. The tracking showed it was at the depot, which seemed promising. However, by 2 PM, it still hadn't been dispatched, and support indicated it would arrive by 6 PM. When 6 PM came and went, I received a message saying it wouldn't be delivered until a distant future date. With no one available at the company and the delivery service closed for the holiday, my daughter's surprise was ruined.
In my view, the value for money is poor. The external packaging was lacking, while the content quality was just acceptable. Delivery was extremely poor, with some items not arriving at all. Customer service was also very disappointing. Overall, the company's performance was unsatisfactory. I have already shared my order number with customer service and received a poor response, so there's no point in repeating the details here.
I ordered five hampers for Christmas gifts and was thoroughly impressed. The quality was exceptional. The wicker baskets were beautiful and felt truly special. If you prioritize quality over quantity, these are the perfect choice. I must admit, I almost wanted to keep one for myself! Delivery was prompt and exactly as promised. Thank you to the team for making this a wonderful experience.
I was extremely disappointed with the hamper I ordered. I would have been better off making one myself. I’ve received and sent many lovely hampers, but not this one. It was unappealing, and the greeting was on a peel-back sticker, leaving me embarrassed to give it as a gift.
The order was a gift and was sent directly to person receiving the gift, She told me she was delighted with it. She had also tried an item from the hamper and said it was delicious.From my point of view the ordering process was not complicated and with free delivery was also cost effective.
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