Absolutely awful. Changing to another provider.
Overpriced to the point of daylight robbery. The price for my package was set to increase to over £100 in april for wifi that has been cutting off unexpectedly for the last few weeks, causing me to be kicked from an important medical appointment on a teams call which I've had to reschedule. Called to tell them I'm leaving and, surprise surprise, I'm now exempt from the price increase and only need to pay a measly £82!!! What a bargain... And supposedly they've applied the "maximal discounts" to my package. There are broadband packages for new customers as low as £17.99p/m advertised on their website.
They convinced me the tivo package would be the best option because of the deals and discounts but they just use these to rack up the price over time. I was told that I couldn't cancel the tivo box, even though it's a hunk of junk and I don't use it, and the landline, which I've never had and which I have told them I don't have multiple times with no change to my bill, and that it wouldn't lower the price to do so. Even on the call to cancel they were trying to convince me that I'm getting a great deal on my landline price after I told them AGAIN that I've never had one.
They make it exceedingly difficult to get in touch with customer support and I had to get the support number from a third party website because they don't provide it. But seemingly it's real easy to get in touch with me to ask me to upgrade.
I've been paying extortionate rates for broadband for years from them and I'm confident the advertised speeds are not accurate.
On top of that, they're still going to charge me for the early termination despite these issues.
Do yourself a favour and go with somebody else. The speeds will never be worth it.
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