I had a brilliant experience with the Virgin Media engineer, Tom, who came to fix my broadband issue. He was extremely bubbly, friendly, and professional from the moment he arrived. Tom clearly knew exactly what he was doing — very knowledgeable and quick to diagnose and resolve the problem. There was no time wasted, and he made the entire process feel completely seamless. Before leaving, he double-checked everything to ensure the broadband was working perfectly, which gave me real confidence that the issue was fully resolved. A fantastic service experience — thank you, Tom!
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