The customer service was absolutely shocking. Coming to the end of my deal & phoned to renew, £37 for me because I was a valued customer, new customer is £32. I was repeatedly told that £37 was a discounted rate & I “simply don’t get it” as in understanding. Talking over me constantly so I finished with which amount is greater? £37 or £32? Got very rude once I asked that so I give my notice.
I’ve found another provider but 14 days before they cut off they’ve emailed & offered me £21 PM.
Not sure what any of you put on a price of being spoken to like 💩 but I’d rather pay double than go back to VM.
Turns out I got double the speed VM offered & £21 PM with 3 months free. I took great pleasure in telling them to do one. Oh & a better deal as it turns out.
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