I have never experienced such poor customer service in my life.
I ordered broadband in September and it has still not been installed, yet I have already been billed and charged €90.
I tried contacting them multiple times (phone, email, chat, even visiting a store), but it’s impossible to get any help or even submit a complaint.
Now I’m receiving messages threatening debt collection for a service that was never provided.
I strongly advise anyone to avoid Virgin Media!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Broadband, cable TV, landline phone and mobile services from Virgin Media. Order online for the best broadband, cable TV, phone and mobile deals.