Steer clear of this service. They charge excessively, and their customer support is the worst I've ever encountered. I informed them of my move two days before getting the keys to my new home on December 4th. An engineer visited to install the new box and cables three weeks ago. Now it's December 30th, and I still have no TV or Internet! I had to stay at my mother's place over Christmas with the kids because we couldn't move in without TV and Wi-Fi (as I work from home). The company showed no concern for how their delays disrupted our holiday plans. All of this due to a simple typo with the modem number in their system that should have been resolved weeks ago! I spoke to 16 different representatives, and none seemed to care. Avoid this service at all costs; it's the worst experience I've had.
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