We have already tried to disconnect this account twice before. The first time was within 30 days of a price increase and it was ignored, losing us the right to just 30 days' notice. Unfortunately, I failed to save copies of their online form and they 'couldn't find it'. I trusted them - mistakenly. The second time was on 10 Dec 25, this time saving copies of the online form and the spreadsheet we uploaded to cover our three different addresses.Not received as much as an acknowledgement. I used online chat, trying to find out what was happening to no avail. They suggested I phone but with their gross incompetence to date, I prefer to have it all in writing. Now they have referred me to yet another cancellation form, saying they can do nothing for me. I completed the form - a third time - explaining the history of errors. And what did I get? An email saying they'd be in touch within 10 working days. We are already weeks over our right to cancel immediately after an unscheduled price increase and the whole process seems to be intentionally trying to extend the contract and charges as far as possible. With subscriptions at three different addresses, this is a considerable expense - and we're still not rid of them. I wouldn't recommend them to anyone. In fact I would warn anyone to think carefully before getting involved with this company at any level.
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