Review Time
Got a new discounted contract in October. And Virgin is overcharging me since then (now it is February). Every time I contact them, have to waist hours, they promise that everything will be sorted with the next month bill, but it seems that not a single person is able to read the contract to the end and cannot get the numbers right. PATHETIC
Got a new discounted contract in October. And Virgin is overcharging me since then (now it is February). Every time I contact them, have to waist hours, they promise that everything will be sorted with the next month bill, but it seems that not a single person is able to read the contract to the end and cannot get the numbers right. PATHETIC
Absolutely awful. They used to be fairly decent. They are now spectacularly bad. If you even manage to get through to the call centre the line is so bad that they hang up and if they can hear you the staff usually can't help anyways... Spoke to Jenny for 20 mins and she managed to solve absolutely nothing. This is pretty much the deal on every call to Virgin.
We have already tried to disconnect this account twice before. The first time was within 30 days of a price increase and it was ignored, losing us the right to just 30 days' notice. Unfortunately, I failed to save copies of their online form and they 'couldn't find it'. I trusted them - mistakenly. The second time was on 10 Dec 25, this time saving copies of the online form and the spreadsheet we uploaded to cover our three different addresses.Not received as much as an acknowledgement. I used online chat, trying to find out what was happening to no avail. They suggested I phone but with their gross incompetence to date, I prefer to have it all in writing. Now they have referred me to yet another cancellation form, saying they can do nothing for me. I completed the form - a third time - explaining the history of errors. And what did I get? An email saying they'd be in touch within 10 working days. We are already weeks over our right to cancel immediately after an unscheduled price increase and the whole process seems to be intentionally trying to extend the contract and charges as far as possible. With subscriptions at three different addresses, this is a considerable expense - and we're still not rid of them. I wouldn't recommend them to anyone. In fact I would warn anyone to think carefully before getting involved with this company at any level.
We’re a small family‑run restaurant in Richmond that depends on broadband for phones, EPOS and delivery apps. Virgin Media Business handled our installation extremely badly from November to late December 2025.Our first engineer appointment in early December was missed with no communication, wasting a full day.The second installation on 16 December wasn’t completed, even though our previous provider was due to disconnect on 19 December.We were then left without fixed broadband between 19 and 28 December – our busiest trading week of the year – and had to buy multiple SIM cards and a backup router ourselves just to keep taking some orders.Despite us repeatedly asking in writing, Virgin cancelled the 4G Start‑Up business backup and refused to send any temporary connection because a new date had been booked, even though we still had no working service and no guarantee the 29 December visit would succeed.The line finally went live on 29 December, but by then we had already lost orders, upset customers who couldn’t reach us, and spent extra money and time firefighting a situation we warned Virgin about weeks in advance. For a “business” product, the lack of ownership and support was very disappointing.We’ve now raised a formal complaint and are waiting to see what Virgin Media Business do to put this right. Other small businesses should be aware of how vulnerable you can be if your installation is mishandled around a critical trading period.Please contact me on my email and I can submit the information needed.
After 30+ years with Virgin Media since the 1990s, I've finally had enough—and I'm planning my escape.I was going to write out everything they've done—the ignored emails, the bait-and-switch, the gaslighting—but what's the point? They have no heart to feel and no arse to kick. Just a template reply waiting for every complaint.My advice: take your time and choose another provider. Their ads shine, their website gleams—but their after-service is rotten to the core. Flashy sales can't hide a soulless machine that treats loyalty like a weakness.Don't learn the hard way like I did. Walk before they make you crawl.
I wish I'd read the reviews before signing up to this joke of a company. Lies and broken promises from day 1.Never do what they say they're going to do and billing inaccurate.When contract was over tried telling me I would have to give 3 months notice. I kindly pointed out I had given notice 2 months ago but surprise surprise it hadn't been actioned.Avoid at all costs
Been with VM Buisiness for duration of my 2 year contract.No issues technically, been reliable and fast, only issues ive had are with billing, been charged extra fees for mistakes at their end that take hours on the phone to resolve.I've recently moved over to a personal/home VM broadband which again works great BUT there was a mess up as the O2 part was missing and again this took far too long to resolve than it should.
Was with this provider for about 5 years and the customer service was dogshit for all of it. Had intermittent connection for about two years and they sent two engineers round to tell me there's no fault with the connection instead of just giving me a new router like I asked. Eventually they did provide one and the service was okay for a while, tried to leave and was blindsided by a 3 month notice period as well. Overall do not recommend, the service is actually worse than residential Virgin Media which I've had in the past
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