Was with this provider for about 5 years and the customer service was dogshit for all of it. Had intermittent connection for about two years and they sent two engineers round to tell me there's no fault with the connection instead of just giving me a new router like I asked. Eventually they did provide one and the service was okay for a while, tried to leave and was blindsided by a 3 month notice period as well. Overall do not recommend, the service is actually worse than residential Virgin Media which I've had in the past
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