virginmediabusiness.co.uk

1.2
1.2 Based on 40 reviews

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Joe Turner
This company is a pure nightmare

This company is a pure nightmare, problems all the time. Starts with pure organization of the installation, phone number not transferred from previous location, router needs to be restarted twice a week otherwise will just lose Wi-Fi and alarms looses connection. The customer support is a bunch of *****. Completely disorganized. Idiotic rule about 3 months notice no matter if you contract ended, so i have to pay them for another 3 months and they are not willing to move the internet connection to another unit i am moving, i have to sign in for another 2 year contract. If you can get your business Internet from anywhere else, you will regret it. I had the same painful experience with private internet when it came to moving, problem to disconnet, emails about how i do not want to return the old kit even though they failed to collect which they said they would. Bad joke. Virgin never ever again.

1
Date of experience: Jan 23, 2025

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